The alignment problem

For more than 10 years, an industry regulator had been criticised, including by Ministerial Councils, for lacking ‘bite’ and not using its prosecution powers sufficiently often, or quickly enough.

What we aligned

Working with the board, executives and a focussed group of internal experts, we assisted the client to first built a new organisational strategy that clearly articulated the regulator’s increased powers, then create a strong narrative for its regulatory interventions, criteria for these, and reformed processes.

The results

Double the number of sanctions, in half the time, and greater credibility with the community.